Working at Google as a Channels Specialist

By | January 19, 2020

[soft piano music] Charles: I remember
the day clearly. I think it was January 24, 2016. I got an email,
and somebody says, “Hey, would you like
to work for Google?” Well, how am I going to be
working at Google, a student
with a philosophy degree that worked at Walmart? I didn’t see myself landing
at what I believed was the best company
in the world. Now I’ve been here at Google
for two years, had the opportunity to change
a ton of people’s lives and get them to join what
I think is the best company. My name is Robert Charles. I work on the Channels team. And I get to talk to some of
the smartest people in the world and convince them that Google
is the job for them. Rouhafza: Before Google,
I was a teacher, so I taught special ed
middle school in Oakland. I got an email, and it said, “Seems like you’d be a great fit
for this role at Google.” Durago:
At 17, I joined the army, ended up becoming a medic. I was approached
by a Channels Specialist. Four months later, here I am. Gates:
I was an executive assistant. I’d never recruited
a day in my life, but I got referred in,
I interviewed, and Google took a shot on me. As a Channels Specialist, we work with candidates
from day one until the day
they get their offer. My day-to-day job is a lot
of training and mentoring new employees. It’s a lot of one-on-ones, getting to know my team
as people, helping them find success here. Durago: Onboarding and training
is really comprehensive. Our very first week,
we go to Noogler orientation, and we learn how Google started, what are some of the big
and bold missions that we’re trying
to go after. Charles:
Channels Academy is kind of the bread and butter
of what we get. It’s a well-laid-out
training plan to make sure that everybody
has the tools to succeed. Gates: We have a culture of “raise your hand
and ask a question,” and there are gonna be
ten people running to your desk
to help. Rouhafza:
The day-to-day experience of a Channels Specialist
entails identifying the best talent,
doing a lot of research, looking at different
online websites, Looking at LinkedIn,
doing Google searches, watching YouTube videos, attending events
and conferences, and then just being creative in the ways that you’re
finding talent. So maybe you’re looking
at different fraternities or sororities
or clubs or organizations. Charles: One of the things
that I really pride myself on is finding people
from nonconventional backgrounds and underrepresented groups. Maybe somebody that came
from a coding academy, somebody that is not
a computer science major. Maybe they’re
a philosophy major. Gates:
Some of the challenges of hiring are that it’s not
a one-size-fits-all profile. We’re always looking
for a candidate’s X factor. I worked with a candidate once who had taken apart
his mom’s vacuum cleaner and made it into a robot. We’re really looking at
each candidate as an individual and trying to assess,
is this somebody that we really think could be
a great fit here at Google? Rouhafza: And once
you’ve found the talent, you have to figure out what’s the best way
to engage this talent. A lot of times, there’s fear
or there’s a lack of confidence or intimidation
with interviewing at Google. You might be trying to engage
a candidate for months. So it’s a big win
to get someone that’s like, “Okay, I’m ready
to interview at Google.” Charles: Getting somebody
an offer is a fantastic feeling. You hear them on the phone.
They’re excited. They tell their family. And you know that this person’s
life is gonna be different. Durago: Working in the team
of Channels is really exciting. Gates: We celebrate each other’s
wins and successes. Rouhafza: If you just
walk down the hallway and you see
the different teams, they ring bells when they get
offer accepts. They cheer each other on. It’s a really fun,
supportive environment, almost like you’re, like,
in this fun club. Charles: One of the things
that’s really fun, too, is, it’s a truly global
organization. We have offices in London. Durago: Seattle, Bay Area,
Los Angeles. Rouhafza: Kirkland, New York. Charles: Singapore.
Gates: Austin. Charles: You really have
the opportunity to impact people’s lives
all around the world. Durago: We have a very unique
opportunity as Channelers to help others. Charles: You don’t need to have
a recruiting background. I had a couple years
of experience, but I’ve seen people
from all different walks of life come in and be successful
here at Google. Durago: If you’re passionate
about helping people, if you’re passionate about doing
something for the greater good. Gates: If you’re organized,
if you’re a strong communicator and like working with people, Channels can be an amazing fit. I had no idea how much it would
change my life, truly.

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