Wiretapping the Secret Service can be easy and fun | Bryan Seely | TEDxKirkland

By | August 10, 2019


Translator: Araminta Dutta
Reviewer: Queenie Lee Last year, a hacker recorded over 40 calls to the Secret Service
and the FBI in one day, without anyone finding out. I think most people in here would agree
that that was a bad idea. People on Twitter
and the news talked about it, and some people even accused him
of being a fraud of a government agent. Some people called him a moron. My friends call me Bryan. (Laughter) The point is not
that sensational headline, albeit it is kind of sensational. It’s why I did what I did
and for why I’m here. Wiretapping the Secret Service
can be easy and fun. If you haven’t figured out
that that is satire, then we need to have
a whole other discussion. This was the front-page
article on Valleywag. It made it to KOMO
and a variety of different places. The reason all of this came up was because of this. What you see on the right is a common map search
for a local business – an auto-glass repair category. On the left – same search,
same city in Orange County – auto-glass repair. There are fake businesses
in these listings, and they look just like the real ones. There isn’t a person in this room who’d probably be able
to make an educated guess as to which one is which. On the left, there are six fake businesses
in the Google listings, and on Whitepages, anyone care …? Ten out of ten – they’re all fake. They’re all controlled by one person. This one person found a way to manipulate
the variety of local business systems, like Yelp, and Angie’s List, and Bing,
and especially Google Maps, which is the target. They have the most traffic,
they generate the most business – if you’re on Google, you’re set. So what happens? They bumped off
the original ten placeholders, and they no longer get the phone calls
they rightly deserve. This is a scam. This has been going on
since directories even started. Before the internet, there were
actually people in Yellow Pages doing the same thing
with alphabetical listings. They would all name their businesses
“AAA,” “AA,” “AAAA,” to get at the front of the category. People have always found
a way to game the system. Problem is now,
no one knows it’s happening, and it’s happening in every city,
in every country, every category that services
businesses and consumers, and there are over 50 major categories
that this is just epidemically bad. Another problem that’s actually
come to light recently is – What you might be familiar with
in a typical Google search is at the top, there’s a Google AdWords. These are the advertising results
that people in businesses have paid for. And what you see here,
and it’s a little blurry, my apologies, it says, “$15 locksmith service.
24 hours a day, 20 minute response time.” I don’t know a single locksmith in this country that will drive to you
and service you for $15 for any type of – They wouldn’t even give you
a handshake for $15. It’s not worth the gas,
it’s not worth the labor. This is bait and switch. It’s a very common thing
in fraud textbooks. It’s a price they have
absolutely no intention of fulfilling, and they will charge you through the nose
because you can’t afford not to pay them, or they’ve already done the service,
and then they use intimidation. You’re locked out of your car. It’s 11 o’clock at night. You’re in a bad neighborhood. They show up because you clicked
on an ad that said “$15 service,” and now it’s 350, and they make you go to the ATM
and pull money out. What if it’s your grandmother? Your wife? Your sister? This happens and it’s been in the media, but no one picks it up because this problem is so complex,
and big, and multijurisdictional, the FBI and the Secret Service
don’t want to touch it, the attorneys general; there are so many different pieces, and we have to start
at the original root of the problem. This man ran a business
called the Serbian Crown; this is in Wired magazine. Hackers who didn’t like him turned his business hours
for the weekend to nothing. They just deleted
his availability on the weekends, and it single-handedly killed his business
in less than a month. He had to shut his doors. He was open for two decades or more –
I think even longer. So I approached Google. I told them all of the different methods
that these guys are using – the exploits, the ways
that they beat the ranking systems – and I was pleasantly surprised
by them doing absolutely nothing. So I started creating some funny listings
to maybe get some social following, and this one was my personal favorite: the Snowden Super Secret Hiding Place
on the White House lawn. (Laughter) You can see why they chose that
for the main website image. So I walked into
the Secret Service office after recording phone calls. I didn’t have a lawyer with me. I had no idea what was going to happen
other than I kind of needed to be there because if I got caught, I think it arguably would have been
a first-class vacation to Guantanamo Bay, and although I was in the Marines, I don’t want to be reunited
with them there. (Laughter) And orange isn’t exactly my color. (Laughter) What I did was very simple. I created a very identical
Secret Service listing with a different phone number, and as you can see, this one at the top
has three reviews, 202 area code, this one has a 425 area code, same address, more pictures. I deleted their reviews
in less than five minutes, and I added reviews of my own
that were fake. Took less than 20 minutes,
beginning to end. The positions switched because mine suddenly
had more “hidden points,” which then meant anybody
who looked for the Secret Service, anywhere in the country
for this specific one, got mine, and that phone number forwarded to them, and I could record both sides
of the conversation without ever touching their systems. It’s not even technically hacking. It’s just stupid, really. (Laughter) You seem to think it’s a bad idea. Where were you? This was me waiting. (Laughter) Might never use a phone again,
so might as well take a selfie. (Laughter) While I was sitting
in the Secret Service office, waiting for the guys to show up, they walked out,
they all rolled their eyes. They all thought I was crazy because I’d just literally
called them and said, “Hi, I might have just recorded
a bunch of calls to you guys trying to prove something. Can I come in and show you?” “Oh yeah. Yeah, sure. Yeah, come on in.” It sounded crazy. So I’m standing there with the agents
in the Secret Service office right after I took those initial photos, and the agent goes, “Look, I don’t believe you. This isn’t really happening.” I said, “Okay. Do me a favor,
and I’ll prove this right now. Call the Secret Service office
in Washington, D.C., and I’ll prove it.” Pulls his phone out, says his name – He knew the guy on the other end. Maybe they were roommates at the academy,
if they even go to an academy. I don’t really know. (Laughter) Who does know, I mean, really? (Laughter) They hang up after about five minutes,
and I open my laptop. I push play, and it played back
the conversation I’d just heard, because he was standing next to me, and the full audio
of the guy we didn’t hear. And their eyes suddenly stopped rolling. And it got very quiet. And they handed me a statement saying,
“These are your Miranda rights. You are not under arrest
but we need to search you, and we would like you to accompany us
to the guest suite – (Laughter) this luxurious, closet-sized suite
with no windows, in which you’ll be staying
an undetermined amount of time. You’re not under arrest,
but we really don’t want you to leave.” (Laughter) Obviously, I was there of my own accord. Obviously, I was there
because this was the right thing to do, because there was
something bigger at stake, because there are people being affected, and so I took a risk. I took a risk of never
seeing my kids again. I took a risk of a misunderstanding. There have been people jailed
for far less, who are completely innocent. I didn’t have any criminal intent. I walked in immediately and went like,
“Ha ha ha, I’m sorry. I’m an idiot. And here you go. This is a problem, fix it.” They couldn’t ever
bring a case against me saying, “He was going to sell this.” The first people I called was them! While in the room,
they called Google and said, “Okay, he’s been telling you,” and they go, “Oh,
but we didn’t believe him,” and then … I don’t know whatever they were saying,
I wasn’t monitoring that call. (Laughter) What ended up happening was they said, “Delete the listings.
He needs to delete the listings,” and then the Secret Service said, “Google, shut it off
until you guys fix the problem,” and they said, “Okay, got it.” So they hung up,
and he walks in and goes, “You’re a hero for bringing
this to our attention not knowing what the results
would be against you. This is a national security problem. There were phone calls that had sensitive or potentially investigation-compromising
information on them.” I stopped listening –
I didn’t want to hear anymore. I didn’t want to be like, “Oh man,
like, President Nixon,” and, “He totally did something stupid.” (Laughter) “I’m going to end up in a bag in a river!
Why did I do this?” (Laughter) So they said fix it. Six weeks, Google shut off
phone verifications for new businesses. They shut off a lot of the little methods that I required to be able
to do this kind of thing. I thought it was fixed. Six weeks later, they turned it back on
with not a single change made. They had just paused. The news had died down. The Secret Service
had closed the investigation because when the Secret Service
tells you to do something, I think they’re pretty
used to people doing it. I mean, it’s not like, “Please put your hands up,
if you don’t mind,” and, “Would you mind not shooting
at the president, today?” Like, they don’t make requests,
they make demands because it’s a very clear,
black-and-white thing for them. The reason I know it’s still broken is because I built this
with no one’s permission on Northwest University’s
campus last week. The cell phone for that number – it’s in my dressing room. Postcard verification is required
to establish new business addresses. I obviously don’t get mail
at the university. I didn’t go. This was built yesterday. It’s a snowboarding shop
in the Oval Office called Edwards Snow Den. (Laughter) (Laughter) (Applause) Yeah, they didn’t fix the thing. Google lied to the Secret Service. They said they would fix it,
then turn it back on. They just waited
for the media to die down. What we can do now. I’m the authority on this subject. The largest tech publisher in the country let me write a book
that’s coming out in August. That book is designed
to raise awareness for all of the businesses
and all of the consumers – all of the victims of this horrible scam that people don’t even know is happening. All you know is your American dream
of owning your own home is slowly being taken from you, but you don’t even see the guy
who’s taking your money. You just got less calls last month. You can’t pay for your kid’s braces. Suddenly, you can’t make your mortgage. I’ve talked to well over
20 different people whose families all live
with their in-laws. They lost their business;
they lost their bond; they lost their insurance;
they lost their work truck. Whether it’s a locksmith
or a carpet cleaner, these are hardworking Americans. These are small business owners. They’re complaining to Google,
and Google’s going, “Nah, it’s not us.” They don’t have a chat support line. Their forums are just empty of admins. There’s nothing really going on
on Google’s end, and the worst thing is – Remember those advertisements
I was showing you? The scammers pay Google
for those ads by a click – every time they click. So when you click for that $15 service,
the scammer pays Google 25 bucks. Doesn’t make sense. If they were originally
going to charge 15, how can they spend more on the ad
than what they were going to bring in? Because they were never intending on that. Google knows they’re doing this because they just fought a lawsuit and got it dismissed under a law
that’s not designed for doing this. They’re hiding behind
their army of lawyers and their motto of “Don’t be evil,” and they’re cashing the check of the guys who are robbing
from the consumers and their clients. I don’t know a clearer way to say it. They’re happy to cash the check. They don’t want to fix the problem
because they’re making a lot of money. There are hundreds of thousands of these
fake businesses across the country. For example, you can fit, in one category, three to five auto-glass shops
in a city of 100,000 people or more. There are over 299 cities of over 100,000
population in the United States as of the 2013 census. How I know that is because I used to be working
with these kinds of scammers. I have detailed files from all of the different things
that they’ve done. They pay for bulk reviews written by professional
authors and writers – 20,000 bought at a time. They are so good at gaming the system that you are so ill-equipped
to even notice because you’re in a hurry. You’re not looking for a plumber because you might have
something wrong next week. Your basement’s full of water
and everyone’s going to drown. Call the plumber now; you don’t need to price check,
and they’re counting on it. Stop using Google for this product. Now, don’t get me wrong;
I love Google. I use their Gmail service, I love the way they invest –
clean energy, SpaceX, self-driving cars – they are a great company. This one piece is a cancer. It’s a blight, it’s a shame, and the way this stops is them going,
“Okay, we’re going to fix it. Let’s see what we can do
and make this right. Somebody’s making money
and somebody’s covering something up.” And until that day comes to light, I’m pretty good at being loud,
and I’m pretty good at being obnoxious, and I’m pretty good at getting away
with some really, really obnoxious stuff. If you want to go
and look those businesses up, they’re live on Google Maps, prominently displayed
for the whole world to see. So if you’re in the Oval Office
and you need a snowboarding shop, I might know a guy. (Laughter) Thank you. (Applause)

100 thoughts on “Wiretapping the Secret Service can be easy and fun | Bryan Seely | TEDxKirkland

  1. Francois Choquette Post author

    Should I put a Taco Bell at the Liberty Bell?

    Reply
  2. Balancing Life Post author

    I constantly get ads to sign up for the secret service (from Google ads)

    Reply
  3. Anvyne Sherman Post author

    Why would a secret service agent need to look up the phone number of a coworker using google? Something doesn't add up here, perhaps this story isn't 100% true…

    Reply
  4. R. Ramström Post author

    There’s a google headquarters in Seattle/Kirkland

    Reply
  5. Boris Pilipenko Post author

    The single biggest enemy of a corporation is a small business.

    Reply
  6. Drum bum Post author

    horrible presenter in combination with a bad crowd makes for a bad TEDx talk

    Reply
  7. Enos Leonhearts Post author

    14:45 means hit this button go back with vpn and hit it again

    Reply
  8. Anthony C. Post author

    For those of you saying tough crowd, it has nothing to do with the crowd being tough. This guy is 1) Arrogant. 2)Talks with a lisp (not my fault people respect people with lisps less, I’m just pointing it out). 3) The title of his presentation is clickbait for the most part. 4) Tries to tie together fake internet ads with wiretapping the federal government. 5) Overall, he’s just a really bad story teller and extremely boring to listen to. 6) He’s trying to make false ads for locksmiths sound like some kind of epidemic. I can usually make it through these videos. I got to him approaching google, them doing nothing about it, and him being pleasantly surprised and that was the end for me. He really meant to say he wasn’t surprised that they did nothing. This is why computer nerds don’t get laid, in general. They have horrible communication skills. F buddy. Big F.

    Reply
  9. Tooth Picks Post author

    Yo dose this bug work still or did they fix it in the new update?

    Reply
  10. Tadas Paškevičius Post author

    This buddy clearly thinks that the red carpet is where he has to stay away from

    Reply
  11. Response Ability Post author

    this guy is painfully annoying to listen to I just got to be honest his information is top-notch and very entertaining but oh my Lord just listening to him struggle to get the next sentence out makes me want to punch a baby hamster in the throat

    Reply
  12. Beaver 314 Post author

    he wants to be funny so badly and focusses too much time on underwhelming jokes. makes the whole timing feel off.

    Reply
  13. Collin Regalia Post author

    At 14:39 when he said "The Scammers 'Pay Google'…." It activated my phones google assistant….

    Reply
  14. Voodoo Vanderby Post author

    Who else is currently making new edward snowden jokes with fake business on google maps

    in all seriousness though, google needs to be sued and the government or google needs to compensate these people and their families.

    Reply
  15. Scott Forney Post author

    narcissistic personality disorder this guy has

    Reply
  16. Clayton Yates Post author

    Okay how can I exploit this for my business??

    Reply
  17. CJ Post author

    Do you really believe for one moment that he did not fully listen to all of the tapes? I don’t believe it.

    Reply
  18. DJ Matusiak Post author

    People actually click the fake ads at the top?

    Reply
  19. Inspector Steve Post author

    That's Google for you. They have gotten too big that not even the government can get them under control anymore.

    Reply
  20. Kyle Schuler Post author

    Apparently theres a Florest in the Pentagon

    Reply
  21. robert mcghie Post author

    think they need a bigger stage for his ego

    Reply
  22. Johannes kepler Post author

    "Bryan seely, former grey hat hacker found dead by suicide with two shots to the head"

    Reply
  23. Travis Worthington Post author

    Sounds like a great idea fuk the government……..

    Reply
  24. Dwemeri Post author

    And Google is like: Yeah, let me recommnd this video

    Reply
  25. peter Buchan Post author

    Alternative: everyone search up those scam adverts and click through…. scammer gets billed for thousands of clicks…. No sales though

    Reply
  26. leef_me Post author

    The man says that he asked an agent to call the DC office. The agent does, and talks for approx 5 minutes. Then the agent hangs up.
    The man plays the conversation back from his laptop.
    What appears to be missing in this talk is that *the agent willingly called the number in the Google listing, instead of the actual #*
    If the agent calls the PROPER number, the man cannot intercept the call.

    Reply
  27. Evan Blum Post author

    Is it just me or is he constantly just patting himself on the back for how daring he is and how hes such a powerful player? Brian, you just spend 15 minutes telling us how when the Secret Service & FBI got involved Google sat on it and did nothing. Then you finished your talk by saying you can be really obnoxious and loud about it…. They didn't care then and I doubt they'll care about your Ted Talk. You made some really good points and provided good public info, but your also right about being obnoxious. Self-aggrandizement is obnoxious

    Reply
  28. theo boehm Post author

    you're not hearing laughter bc his mic isn't picking it up bc it's a good mic. It's not because the audience is silent.

    Reply
  29. jeffg24LT21 Post author

    Update 4 1/2 years later nothing changed… Google still allowing this, and now Google ISN'T a good Company… lol

    Reply
  30. D Y Post author

    I wouldn't consider you a "hero". A real hero, like Edward Snowden, would have recorded as much as possible and released it to the public.

    The U.S. Government has absolutely ZERO right to privacy from the citizens and everything they say and do should be public record.

    Reply
  31. iGot AZombieArmy Post author

    So that's why Google shows a del taco in area 51….

    Reply
  32. FiKZ Wolf Post author

    Google: Has a problem

    Also Google: Let me recommend this video of our problems

    Reply
  33. jeremiah davis Post author

    This guy got way too few laughs, he was hilarious

    Reply
  34. JC H Post author

    Its still a problem i made a shop just for fun then i saw this video. I made the shop 6 months ago.
    Its called " bad book store "

    Reply
  35. Excadia Post author

    He said it, stop using Google search engine, that's it

    Reply
  36. Marcos Mota Post author

    I gave up. His energy and delivery just sucked…move it along dude. I talk a lot and randomly, so it's always good to learn what I sound like to other people. He really didn't give a hoot and failed to practice for this presentation….

    Reply
  37. Brandon Spiegel - Future Millionaire Post author

    Wow, this is truly amazing!!!!!!!!

    Reply
  38. Kysier Post author

    Based on activity history, Google/YT suppressed this video for years.

    Reply
  39. praxis22 Post author

    Then the way to break the locksmith is to click on the link, multiple times in different days throughout a month, setup a script to do it.

    Reply
  40. TheChill0ut Post author

    I laughed, wife laughed, the kids laughed and Google Alexa laughed…

    Reply
  41. Kaeden Dansereau Post author

    Well I would know from experience…

    Reply
  42. Jay Clements Post author

    Dam tough crowd. Jokes weren’t bad and they still coulda gave him a charity laugh. ASSHOLES

    Reply
  43. Lewis Johnson Post author

    And he was never heard from again.
    And neither were we because we watched the video.

    Reply
  44. Dennis Fyhr Post author

    Does one have to use a fake google account to do this or can one just go ahead and do this from one’s ordinary account?

    Reply
  45. mike lowe Post author

    Its actually a good idea to monitor a government is not bad

    Reply
  46. Suitaloo Post author

    hey btw the reason you can't own your own home isn't because of some scammer over the internet, it's because of the absurdly rich using their power within the government to widen the wealth gap and get better tax cuts while taxes get raised on the lower class. kthxbi

    Reply
  47. Medical Man Post author

    I'm not gonna watch this, the secret service doesnt give af what's illegal. And killing me certainty is.

    Reply
  48. BadIdeas101 Post author

    This guy has balls of steel to decide to do something like that

    Reply
  49. Frank Parker Post author

    5 minutes in and he does not even begin to talk about what the talk is supposed to be. Terrible speaker.

    Reply
  50. StarlitFox115 Post author

    scamming buisnesses on google "super easy barely an inconvenience"

    Reply
  51. Paul Delsandro Post author

    How are you supposed to vote at all when freedom acts are not upheld and education avoids actually letting people know exactly where they stand also not educating that we now exist on a whole planet level… All people can,and are, recorded on what they believe and who they really are yet no accountability to anyone that is a higher up… Children are going to be way more intelligent then the best of the people from the past… A new class truly,the old way of listen to my daddy's daddy knows best no longer applys and we are going to watch.multiple society's give there last kicks and die

    Reply
  52. rohit govardhanam Post author

    I don't understand, how was he able to record the calls? 🤔🤔🤔

    Reply
  53. Gustav Derkits Post author

    The book is not available in kindle format. It would be good to spend the extra time to transform it.

    Reply
  54. John Runyon Post author

    "wiretapping" "hacked" "I created a fake listing with a fake phone number and recorded calls that went through it"

    Those are three VERY different statements.

    Reply
  55. Jiss James Post author

    This crowd is a bunch of assholes. I will fight all of them. You sir, you did great and I laughed you legend!

    Reply
  56. thethegreenmachine Post author

    After Google turned it back on without fixing it, why didn't he record Secret Service calls and bring it to them again?

    Reply
  57. Bryan Post author

    every click? so if we just make a bot to click their links a billion times a second, can we bankrupt the scammers?

    Reply
  58. Charles Weeman Post author

    Until they give us more transparency there will be hackers going after them. Same goes for all branches of the government.

    Reply
  59. Joseph Orlandi Post author

    If you wanna get em to fix it just make a fake google headquarters and when people call just forward it to Bing. Make them realize how it feels to be in the receiving end.

    Reply
  60. Linkandzeldarules Post author

    Btw, looks like the snowboard shop in the White House has closed down… or Google decided to remove it lol

    Reply
  61. Cuddly Cactus Post author

    So I just found this video, and it's now 2019 & this problem is still NOT fixed, but has only gotten much worse, plus "smart" phones are easily hacked as well, and I am sure that it's not being fixed either!!
    And reminds me of this quote – The reason it's called The American Dream is because you need to be alseep to believe in it! – George Carlin

    Reply
  62. Muhammad Ali Post author

    It will probably take people, a year or two to even recognize that this guy is a hero!

    Reply
  63. Adam Baum Post author

    Accidentally locks key in vehicle. Calls locksmith who advertises $15 unlocking service. Locksmith arrives, unlocks car, demands $350 as payment. You are stuck paying $350. Does a spare key, which you are smart enough to purchase before this happens and which you then carry on your person when using the vehicle, cost less than $350?

    Reply
  64. Chris Russell Post author

    vaguely related.
    i do a fair bit of research.
    dragging up uni papers, patents, technical stuffs.

    about five years ago or more… i could find literally anything. free. direct. fully downloadable.

    these days… the first twenty pages of results are hits on paysites. theyve taken these formerly free documents, locked them up, and expect you to pay now!
    of course, you can bypass googles paid promotions and just skip those twenty pages…

    Reply
  65. john hopkins Post author

    "call the secret service office in Washington D.C…."; did the secret service agent use your published fake number??? or the actual number (that the agent would already know?)

    Reply
  66. Dan Snyder Post author

    Google's time is yet to be determined along with facebook and several others. Google got into politics to influence elections, meanwhile pushing forward in their so called "algorithm" that Russia tried to influence elections. They need to be taken out to help All of us, no matter what a person's politics are. We need to all come together and fix things instead of fighting. thank you.

    Reply
  67. the1raaKile Post author

    The scammers pay for clicks on the adds. Sooo could we just get some auto clickers going and hit them with a huge bill?

    Reply
  68. Cindy Tartt Post author

    Yes, the audience didn't laugh a lot. No wonder. This is about our lives being chipped away at or, to put it another way, we're being boiled to death like frogs very slowly.

    Reply
  69. ailaG Post author

    Nice talk but "what if it's your grandmother, your wife, your sister"? Neither he nor TED reviewers could find any examples of people who could need help that are not women? (around 4:30)

    (inb4: people whining that it's not the point of the talk. like all other comments talk about the sum of every single thing that he said)

    Reply
  70. Caelan Serrano Post author

    I felt so bad, especially at 17:33, man thats a very tough crowd, the jokes were funny tho

    Reply
  71. HappyQuails Post author

    He should have placed the emphasis on the word "friends".And "unpleasantly surprised", not pleasantly.

    Reply
  72. tom 12 Post author

    2019 and this is still around there was a dam del taco at area 51 like 3 weeks ago

    Reply
  73. Jemcm123spy Post author

    Him:“Without anyone finding out”

    Nobody:

    News press: “hold my stories”

    Me: “I think I missed something here…”

    Also me (1 minute later): Oh…

    Reply

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