My Must-Read Book for Professionals | Q&A with Shay

By | August 11, 2019

One thing I try to do as a president of a company is to always continue learning and figuring out how I can empower my team members and get them to continue learning as well. One thing I try to do as often as possible is read. And, one of my favorite books is “Never Split the Difference”. “Never Split the Difference”, written by Chris Voss, is a book about negotiation. But, what you have to realize is that negotiation happens in everyday life all the time. And it’s not just about negotiating a sale situation but also negotiating with your team members, with clients, with partners, and just about communication in general. So, while a negotiation may be an aggressive word, communication is definitely a word that we can all relate to. Chris Voss used to be an FBI hostage negotiator, and as a hostage negotiator, he would have to figure out how he could speak to these terrorists, if you will, and figure out what form of communication worked best with them and how to speak with them. From tone of voice to body language to the specific words he used and how he communicated back to the words that they were using. So, a lot of our team members read “Never Split the Difference” as part of their training because we want them to learn how to be able to have open and direct communication with different personalities and different types of people. “Never Split the Difference” by Chris Voss is a book I would highly recommend. And, whether you have to use communication in work or in your daily life, we all use communication, and this can help you get right to the point and figure out what the best communication style is for anyone that you may be speaking with. So, give it a read and let us know what you think about it in the comments below.

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