Are reconsideration requests read by real people?

By | August 30, 2019

Today’s question comes from
Prague, Ihar asks, right now when a webmaster sends a
reconsideration request, how many chances does it
have to really be read by a real human? Do you plan to make it possible
for webmasters to answer when they get a result
back from Google? Great questions. So whenever you do a
reconsideration request, if you don’t have any manual action
by the web spam team, so there’s no way that we could
do anything in essence because it’s algorithmically
determining where your ranking, those are automatically
closed out. So those aren’t looked
at by a human being. But 100% of all the other
reconsideration request are looked at by real person. We don’t have the time to
individually reply with a ton of detail, and so, we do think
about ways to be more scalable, and so I understand it
might not be as satisfying to get, yeah we think
you’re OK, or, no you still have issues. But, that is a real human that
is looking at that, and generating the response
that you read back. Now the second question was also
interesting, do you plan to make it possible for
webmasters to sort of answer when they got a result? Well, if we say for example,
no, we still think there’s issues with your site, we hope
that you will take some time and investigate that and say,
oh here’s something that I could do. Here’s a way that I could
make that better. After you make some more changes
and try to improve things, you can always
do another reconsideration request. And so that way you could put
it back in front of that person, and hopefully talk a
little bit about the progress. Don’t just immediately resubmit
it and say, well I think you were wrong. You need to show some reasoning
why Google should reconsider that manual action,
if we’d already decided that it was justified before. We’ve actually been trying a
very experimental program where, when we see someone who
is doing a reconsideration request more than once, we’ll
sample a small number of those and send those to other people
to sort of say, OK, let’s do a deeper dig here. Maybe we need to send a little
bit more info, or investigate in a bit more detail. It’s just one of the ways that
we’ve just been experimenting, we’ve actually been doing it for
quite a while, to try to figure out, OK are there other
ways we can improve our processes, other ways that
we can communicate more. So it’s the kind of thing that
we don’t guarantee, that if you will appeal a couple times
that you’ll get any sort of more detailed of an answer, but
there are people reading all of this reconsideration
requests. The one thing I would say is,
just because you get back a reply that says, no we still
think there are issues, don’t just immediately appeal again. You do want to try to identify
the issues, and if it looks like you’re not doing that, then
after while we start to think, well this guy’s hard
headed, he hasn’t been making any changes at all to respond to
the sorts of stuff that we think still has problems
with the site. And then at that point, it’s
not as productive to keep having that conversation. But we do absolutely try to
think about how can we have a lot of response, how can we do
better, and a real person does look at those reconsideration
requests. And we have been experimenting
with different ways to try to make the process even better.

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